Earlier today we announced two new services for MSPs: Managed firewalls and managed backup appliances.
If you work in technology, you probably already know that an MSP is a Managed Services Provider. This is a company that manages and provides a defined set of services to their clients. The MSP usually leverages Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) solutions in order to remain as “hands-off” as possible. The MSP wants to operate as transparently as possible so that the clients can focus on their own customers and businesses.
Over the past few decades, IT providers have transitioned from a ‘break-fix' model to an MSP model. Obviously there are still field consultants and IT companies that are not on a true MSP model, but even these providers have adopted some of the characteristics of the MSP. Remote support, mobile device management, vendor management, and a handful of other MSP-like services might be picked up by an IT consultant that doesn't follow a true MSP model. Barracuda partners with many companies who follow this model.
Barracuda also offers some exciting MSP opportunities, with several solutions specifically engineered for Managed Services Providers. The professional services introduced today enable MSPs to deliver new services to their clients, without the need to invest in new training for the MSP staff.
Christine Barry is Senior Chief Blogger and Social Media Manager at Barracuda. In this role, she helps bring Barracuda stories to life and facilitate communication between the public and Barracuda internal teams. Prior to joining Barracuda, Christine was a field engineer and project manager for K12 and SMB clients for over 15 years. She holds several technology credentials, a Bachelor of Arts, and a Master of Business Administration. She is a graduate of the University of Michigan.