With Exchange 2010 Microsoft introduced a Personal Archives capability to Exchange mailboxes, which along with the much larger mailboxes eliminated the need for creating new PSTs. It was a while after the release of Exchange 2010 – in fact not until 2012, that Microsoft provided PST Capture, a free tool, to help organizations find, migrate and eliminate PSTs that exist throughout their networks and on end-user PCs.
Since it is provided at no cost, many try to leverage PST Capture and divert the funds they might spend for a third party tool to other aspects of their migration.
Is this a short-sighted decision? Let’s look at the support aspect to answer that question.