Gartner Remote Access

Fresh insights on modern remote access

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With millions of people around the world under stay-at-home orders and practicing social distancing, COVID-19 has changed the way people work. The transition was sudden and left many organizations struggling to adapt.

In the new report “Solving the Challenges of Modern Remote Access,” Gartner offers guidance on this timely topic. You can download your complimentary copy of the report today. To help you make the most of the report, we spoke with Mike Goldgof, senior director of products, about some of the key takeaways.

Q&A with Mike Goldgof, senior director of products 

What are the most important takeaways from this report?

A key finding in this report is that organizations are not universally prepared for this type of situation — they’re closer to being universally unprepared. They just don’t have the capacity and the licenses to support all their employees for remote work. Many organizations are trying to use VPN no matter what they’re accessing, even if it’s cloud-based, and many are missing the required bandwidth for so many users at once.

The most important takeaway is that one size does not fit all, and you really need to understand your organization’s requirements for remote access. Remote access isn’t just one thing. It can mean different things, depending on what types of users you have, what they need to access, from what kind of devices, etc.

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How do you think this report will help people tackle security challenges?

The cool thing about this report is that it’s very prescriptive. It includes a decision tree and takes you through a set of questions you need to ask and the process to help make some of these decisions. For example, who are the users, what job functions are they in, what devices are they looking to use, and what are they accessing? That helps make sure you are looking at everything you need to consider.

Then, from my perspective, there are a lot of special situations you need to be prepared for as well.  Maybe someone is working from home and they’ve got kids doing remote learning.  So, they might use their main device most of the time, but then they have to use a different device at times. You need to know how you’ll handle those situations, too.

What do you think people are overlooking?

They’re just moving too fast to try to enable everybody. They take a cookie-cutter approach and keep going, but then they’re up against constraints that they can’t change easily. I think how the cloud plays into remote access is key as well, and many organizations aren’t considering that fully. What happened is that organizations are moving  solutions like firewalls to the cloud and their remote access technology has not necessarily followed.

Don’t miss what Gartner is saying about solving today’s remote-access challenges. Get your complimentary copy now.

You can also join us for a webinar on April 28 featuring the new report, with guidance from Gartner for management and leaders for solving the challenges of quickly scaling large-scale, modern, remote access. Save your spot today!

Get your copy of the report

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