Yesterday, Office 365 experienced a significant outage for more than a day across Europe, leaving customers unable to log in to Exchange Online to read, respond, send, or receive new emails. This isn’t the first time that Microsoft has experienced outages. Just a few months ago, in November 2018, Office 365 users experienced issues trying to log in to their accounts.
With email being a primary communication tool for most organizations, email outages mean losses in employee productivity, communication, and revenue. Organizations that migrated to the cloud with Office 365 gave up control of their uptime and failover. When Office 365 goes down, their email communication goes down with it.
How Email Continuity Service can help
But it doesn’t always have to be this way. While the most recent Office 365 outage is unfortunate, organizations that have Barracuda’s Email Continuity Service in place have nothing to worry about. In the event of an Exchange server failure, or in this case an Office 365 outage, our Email Continuity Service allows IT administrators to failover to third-party cloud-based email servers to continue email operations until services are restored.
During this failover time, Barracuda’s Email Continuity Service allows end users to send, receive, compose, and forward emails when email services are unavailable. This keeps the company moving and employees productive so that orders can be processed, customer and vendor communication can continue, and any other operations that require email continue seamlessly.
Barracuda Essentials includes Email Continuity Service, which ensures that email operations continue. An emergency mailbox lets users continue to send and receive emails, staying productive until your primary servers are back online.
Olesia Klevchuk is a Senior Product Marketing Manager for email security at Barracuda Networks. In her role, she focuses on defining how organizations can protect themselves against advanced email threats, spear phishing and account takeover. Prior to Barracuda Olesia worked in email security, brand protection and IT research.