Barracuda Email Security Service Performance Degradation

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Some customers using the Barracuda Essentials for Email Security solution are experiencing delays in incoming email delivery, accessing the message log and end user quarantine interfaces. Other parts of the administrative user interface are fully accessible. We are actively working on the problem. Our initial investigations revealed an unusually high volume of inbound connections from multiple unverified source IPs. We are in the process of sanitizing this traffic. As a result, the quality of service is gradually improving.

Our first priority is to restore the services to full capacity. We will provide more information as it becomes available. Thank you for your patience.

For more information on this issue, visit our Essentials for Email Security peer support forum here.  You can also follow our updates on our status page at status.barracuda.com.

 

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