About Evans Delivery Company:
Evans Delivery Company is a nationwide transportation company offering flatbed and ocean container transportation. The company has a fleet of 1,650 tractors and 110 terminals throughout the United States that deliver services to a variety of transportation markets. Based out of Schuylkill Haven, Pennsylvania; the Evans Delivery Company consists of a team of over 600 employees. Tim Schneider, Network Administrator, is responsible for the companies various network components.
Timely email is a critical component of Evans Delivery Company business:
Evans Delivery business relies heavily upon bids and contracts delivered via email. One of the company’s major issues with Symantec Brightmail, their previous spam filtering provider, was that it constantly delayed the delivery of emails up to 20 minutes, which subsequently caused the company to miss out on key bids and opportunities. These delays occurred because as a software based solution, Symantec Brightmail shared computing resources with the Exchange server that it resided on. This resulted in server resources being dedicated to mail filtering rather than mail processing and delivery. “Once a potential customer submits a job, an email is sent out to multiple companies, it then becomes our responsibility to respond with a competitive bid so that the customer receives all the necessary information in a timely manner.” said Schneider. Not only was Symantec’s solution impacting Evans Delivery’s revenue with delayed emails, it was also expensive and lacked reliable spam accuracy. It was clear that the best possible business decision was to begin to look for an alternative email security solution.
Evans Delivery switches to Barracuda and eliminates email delays:
After evaluating multiple email security solutions, Schneider decided that the Barracuda Email Security Gateway (formerly Barracuda Spam Firewall) was the best solution for their organization. Five years later, Schneider does not regret that decision. With an easy-to-use interface, granular email management policies, and a solution that delivers email in a timely fashion, Evans Delivery Company could not be happier with their Barracuda Email Security Gateway 300’s. The user-friendly interface and granularity allowed Schneider to make the necessary adjustments to customize filtering policies to work with their business needs. Their previous solution had false positives that blocked purchased orders, invoices and attachments with bar code scanners. “When we first purchased the device I set it up and have not needed to touch it since. Every once in a while, I check the configuration and look for new updates, but generally I spend very little time managing the box,” Schneider added.
[tweet “‘Barracuda appliances are world class appliances.’ – Tim Schneider, Evans Delivery Company”]
One feature that Evans Delivery Company utilizes on the Barracuda Email Security Gateway is email encryption, a simple, yet secure email service offered by Barracuda at no additional charge. This allows their employees to send out sensitive information and ensure secure communication. A cloud-based approach to encryption ensures that keys are stored centrally, eliminating the need for end-user key management. Administrators can set rules and patterns to designate what emails should be encrypted and which ones don’t need to be. “The employees were very happy with the end-user workflow of sending and receiving encrypted messages, it was extremely intuitive and easy to use.” Schneider raved. To learn more on Barracuda’s email encryption service, download the Email Encryption white paper here.
When asked about how Barracuda products differentiated from other vendors Schneider has worked with he explained, “Barracuda appliances are world class appliances’. I have never worked with anything in the past that is this reliable and simple to work with.” When commenting on Barracuda’s award-winning customer service, Schneider said “Their support team is amazing. Every time I have called in for support they were always able to solve my problems and I never had to wait for more than a few minutes before talking to a live person.”
To download the Evans Delivery Company customer spotlight, click here (pdf)
To learn more about the Barracuda Email Security Gateway, visit the product page on our corporate website.