PSTs…strategic or tactical problem?
Some people seem to think the issue of managing PST files is a tactical problem and can be resolved by IT alone. One very large company we met recently saw it that way until their legal counsel and compliance teams found out what they were doing (merrily purging data, with reference to them!).
PSTs have been around for 15 years, and any employee can amass a huge amount of data inside them, especially if mailbox limits are low. By low I mean less than 200MB in today’s terms.
We have seen another global company who trying to find PSTs found them scattered across all sorts of fileservers. These were usually PSTs belonging to former employees whose residual data had been processed in different ways over the years.
Both of these companies had more than 50,000 employees and the number of PSTs were well in excess of 100,000 or measured in Terrabytes (TB) of storage.
The PSTs had been created for all sorts of reasons, contained wide varieties of data, some were associated with current users, others were lost to a current employee, others belonged to former employees. The solutions they required were more than “one size fits all”, they needed to analyze their data, keep the business (e.g. legal) people involved in their plans, and produce a campaign for discovering and managing retention of the data.
No surprise that they needed a solution that helped them through all aspects of analysis and recovery.